Shipping policy

Shipping, Return & Cancellation Policy

1. Shipping Policy

  • Order Processing Time: Orders are typically processed and prepared for shipment within [1–3 business days].

  • Tracking: Once your order has been dispatched, you will receive a confirmation email with your tracking number.

  • Delivery Timelines: Estimated delivery times depend on your location and the selected shipping method at checkout.

2. Order Cancellation Policy

We understand that plans change. You can request to cancel unfulfilled items in your order within the designated cancellation window.

  • Cancellation Window: Orders or unfulfilled items can be canceled up to 15 minutes after the order is placed.

  • Eligibility: Cancellations are only available for items that have not yet been fulfilled or processed for shipment.

  • How to Cancel: Please contact our support team at limmilfinery@gmail.com or visit your order history page within the 15-minute window to request a cancellation.

  • Policy Effective Date: Cancellation rules apply to items purchased after these policy terms were turned on or updated.

3. Return & Refund Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our terms below:

Return Window

  • Standard Return Period: Returns must be requested within 7 days from the delivery date of your item (or the delivery date of the last item in your order if shipped in multiple packages).

  • Holiday & Weekend Extension: The return window will automatically extend to account for weekends or recognized holidays falling near the end of the return timeframe.

  • Policy Effective Date: Return rules apply only to items purchased after these rules were turned on or updated.

Return Shipping & Fees

  • Return Shipping Costs: Customers are responsible for providing and paying for their own return shipping label and postage. We recommend using a trackable shipping service.

  • Restocking Fee: A restocking fee of 5% of the item's purchase price will be deducted from your total refund upon processing.

Return Eligibility & Final Sale Items

  • Final Sale: Items designated as Final Sale (including items belonging to specific promotional collections or sale tags) cannot be returned, exchanged, or canceled once purchased.

  • Condition: Items must be returned in their original, unused condition, with all tags and original packaging intact.

4. How to Request a Return

  1. Contact our support team at limmilfinery@gmail.com with your order number and the item(s) you wish to return.

  2. Once approved, secure package your item(s) and ship them using a carrier of your choice to the return address provided by our team.

  3. Upon receiving and inspecting your returned item, your refund (minus the 5% restocking fee) will be processed to your original payment method.